Delivery & Returns

Delivery Details

 

Once an order has been placed you will receive a confirmation email. This email will contain all details of your order. Please ensure that all details on this email are correct, especially the address.

Mogs & Mutts Pet Boutique aim to dispatch all orders within 2 working days, estimating that your delivery will be with you within 3 to 5 days of leaving us. This may be delayed over Bank Holidays.

Any personalised or bespoke orders may take a bit longer to process, however you will be informed of this on the product page and at the point of order confirmation.

If an item is out of stock, you will be informed immediately with an estimated time of delivery or an alternative option.

All products are subject to availability and Mogs & Mutts Pet Boutique reserves the right to withdraw any product without prior notice, however we will keep you informed

Returns Details

 

If you receive a product that you are not entirely satisfied with or if it is different from the description, damaged or faulty please simply contact us and we will be more than happy to replace or refund the item (excluding any postage and packing costs).

All goods must be returned to Mogs & Mutts Pet Boutique within 14 days of the delivery. Containing all of the original tags and packaging, along with your delivery note.

Please note Mogs & Mutts Pet Boutique reserves the right not to refund if the item is not returned in a resalable condition or has parts missing.

If you purchase an item that is the wrong size we will exchange it for another size or refund (excluding any postage and packing costs).

Mogs & Mutts Pet Boutique made to measure and personalised items are non-refundable unless faulty on our part and we must be notified within 14 days of you receiving your order.

We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision.

Please note that all refunds will be made using the same method as the original payment.

We advise that all returned goods should be sent by recorded or registered delivery, allowing you to track your goods.

The returns address is:

Mogs & Mutts Pet Boutique

19 Jasmine Close

Hartlepool

Cleveland

TS26 0ZP.

Please note that Mogs & Mutts Pet Boutique cannot be held responsible for any losses in the postal system.